Refund Policy

1. Our Policy

Reserve Trips US LLC offers a full refund on payments made through www.reservetrips.us, whether for a listed vacation package or a custom amount paid via our Pay a Quote page. If you need to cancel or change your mind, we will refund the full amount you paid to Reserve Trips.

2. How to Request a Refund

Email support@reservetrips.us with:

• Your full name as it appears on the booking
• Your booking or quote reference (from your confirmation email)
• The reason for your refund request (optional, but helps us improve)

You can also call us directly at +1 (816) 750-1042 and we'll start the request while you're on the phone.

3. Processing Time

We confirm and initiate refund requests promptly after we receive them. Once initiated, your card issuer or bank typically completes the return of funds within 5–10 business days, depending on their own processing times. This portion is outside Reserve Trips' control since funds are returned via our payment gateway to your original payment method.

4. Refund Method

Refunds are issued to the original payment method used at checkout. We do not issue refunds by cash, check, or to a different card than the one used to pay.

5. Bookings Already In Progress with a Supplier

For most requests, Reserve Trips refunds the amount paid to us directly. In cases where funds have already been forwarded to a third-party Supplier (an airline, hotel, or tour operator) on your behalf, we will coordinate directly with that Supplier to recover and return your payment as quickly as their process allows, and will keep you updated throughout.

6. If Reserve Trips Cancels a Trip

If Reserve Trips is unable to fulfill a confirmed booking for any reason on our end, you will receive a full refund automatically, with no request needed.

7. Questions

If anything here is unclear, contact us before booking. We're happy to walk through exactly how a refund would work for your specific trip.